Picking a Program
First, we analyze our clients' needs and recommend solutions based on their desired outcomes. Once the outcomes are established, we determine, together with the client, what type of program is appropriate for them. We have two programs: retainer-based and project-based programs.
PROJECT-BASED PROGRAMS
Is a task or set of tasks to perform for a client based on a set amount. For example, if you need a website, video or any other single service. Deposit and fee schedules vary depending on the project.
SUBSCRIPTION-BASED PROGRAMS
This level of service is a holistic approach to a client's needs. We perform a multitude of services for a monthly fee. This helps move multiple projects along faster and spreads out the cost over a 12—to 24-month period for the client.
SCOPE OF WORK CREEP
Only the work that is agreed on in writing will be executed for the agreed amount by the client and SM Media Group. Any additional work resulting in extensive changes, deviation from the original objective, or unforeseen needs to the project that were not included in the original scope of work will result in additional fees.
Projects like video production and web development (mostly server-side applications) are developed in phases. Each phase depends upon the approval of the previous phase. Changes made by the client that require SM Media Group to duplicate work that the client has approved will result in additional charges.
Accepted Payment Methods
We accept ACH payments through QuickBooks
Zelle and or other banking money transfers.
Credit Card Purchases will have an additional 5% service fee.
We do not accept checks.
Proofing and Turnaround
All final proofs are the client's responsibility. The client is to proofread all print, graphics, video, web, text, contact info, and any other published or internal piece of work produced by SM Media Group for accuracy. All approvals by the client to publish or produce work carry an expressed understanding that the client has read, inspected, understood, and agreed to the work as it is shown in the proof.
After giving their written approval, the client takes full responsibility for any work published or produced with inaccuracies.
Turnaround times vary from project to project. A schedule with tasks for SM Media Group and tasks for the client will accompany each project. If the client delays in performing tasks such as approvals, providing needed information, or attending meetings, the delivery date may be extended.
Ownership
SM Media Group retains ownership of all assets used to create finished work for the client. However, the client retains ownership of all finished work, including finished videos, photography, print ads, digital ads, illustrations, marketing plans, websites, copywriting, and all other finished work delivered either under our retainer or project program once all invoices have been satisfied.
As we create content for our clients, we deliver finished work as soon as it is completed. It is the client's responsibility to retain, organize, and retain all work delivered by SM Media Group. Although SM Media Group keeps client-delivery finished work for two years, we are not responsible for additional future deliveries.
Subscription Fees
This Subscription Policy outlines the guidelines and procedures for establishing, managing, and terminating retainers between SM Media Group and its clients. It establishes clear expectations and responsibilities for both parties regarding retainer engagements.
SUBSCRIPTION AGREEMENT
SM Media Group will provide a detailed subscription proposal outlining the scope of work, deliverables, timelines, and associated costs. Upon agreement, the retainer will be formalized in writing.
SCOPE OF WORK
Our subscription agreement will define the scope of work to be performed, and customarily includes services such as strategic planning, creative development, media buying, campaign management, reporting, and other agreed-upon activities.
DELIVERABLES
We will outline the specific deliverables we will produce during the retainer period. Such as campaign assets, creative materials, or other agreed-upon outputs. (content creation)
SUBSCRIPTION FEE STRUCTURE
Our subscription fees are billed monthly. A first and last month's retainer is required to get started. The fee amount is based on the scope of work. The Agency reserves the right to review and adjust retainer fees periodically based on changes in the scope of work, resource requirements, or market conditions. Any proposed fee adjustments will be communicated to the Client in advance, allowing for mutual agreement or negotiation.
LATE PAYMENT AND DEFAULT
If the Client fails to make a timely payment, we may charge late payment fees or put a hold on existing work based on the lateness of the payment.
SUBSCRIPTION DURATION
Each client's term varies. Our retainer agreements typically have a 12-month term. Once the term is up, the client may opt for month-to-month payments to continue work without any automated increase.
TERMINATION
Either party may terminate the retainer agreement by providing written notice at any time. A thirty-day cancellation period is required.
TRANSITION PERIOD
In the event of termination, we will cooperate with you during the final thirty days to ensure a smooth handover of ongoing work, assets, and knowledge. We do not guarantee a smooth transition if we are not given thirty days' notice.
Project Fees
This Project Fee Policy outlines the guidelines and procedures for establishing, managing, and terminating retainers between SM Media Group and its clients. It creates clear expectations and responsibilities for both parties regarding retainer engagements.
PROJECT AGREEMENT
SM Media Group will provide a proposal outlining the scope of work, deliverables, timelines, and associated costs. Once the client has made a deposit, this agreement is formalized.
SCOPE OF WORK
The fee in the proposal/invoice will be outlined in detail, describing the project's contents. Some projects may begin with a not-to-exceed amount if the scope of work has not been completely established. In this case, SM Media Group will give the client different options that may vary in cost. This process may happen during the production phase.
SM Media Group will do its best to keep costs under the not-to-exceed amount. However, if the client insists on services that go beyond the not-to-exceed amount, the client will be notified in advance of the additional costs and billed accordingly upon agreement to the additional fees.
PROJECT FEE STRUCTURE
Most projects require a 50% - 75% deposit and the balance upon delivery. Projects such as video, web development, software development, or other long-term projects may have deposit schedules that require additional deposits between the initial deposit and the balance.
Refund Policy
PAYMENT OBLIGATION
By engaging our services, you acknowledge and agree to fulfill the payment obligations outlined in the agreed-upon contract or invoice. Payments are non-refundable once the video production project has commenced, regardless of the project's completion status.
PROJECT CANCELLATION
The client has three business days to cancel. If the client's project is canceled, SM Media Group will retain any payments made up to the cancellation date beyond the three-day period and will not be eligible for a refund.
CLIENT SATISFACTION
We strive to achieve client satisfaction and ensure our services meet or exceed your expectations. We encourage open communication and feedback to address any concerns or issues promptly. We are committed to making reasonable efforts to address and rectify any valid concerns within the scope of the agreed-upon project.
LIMITATIONS AND LIABILITY
SM Media Group shall not be held liable for any dissatisfaction arising from creative choices, artistic direction, or subjective preferences made during the use of any of SM Media Group’s services. We will try to accommodate reasonable revisions and changes as specified in the contract, but ultimate creative decisions rest with the client.
CONTRACTUAL AMENDMENTS
Any amendments or modifications to the agreed-upon contract or invoice must be made in writing and signed by both parties. These modifications may alter the terms and conditions of this No Refund Policy.
You acknowledge and agree to the terms outlined in this No Refund Policy by engaging our services. You are responsible for carefully reviewing and understanding this policy before entering into a contractual agreement with SM Media Group.
If you have any questions or concerns regarding this policy or any aspect of our services, please feel free to contact us. We are here to provide you with the highest level of customer satisfaction and address any inquiries you may have.